Acceptable Use Policy
Rules for using HyperAI services
Last Updated: November 11, 2026
1. Scope and General Principles
1.1 Scope of Application
This Acceptable Use Policy (this “Policy”) applies to all individuals, businesses, and other organizations (collectively, “Users”) that use the GPU cloud computing, AI Agent, storage, networking, AI models, datasets, and related platform features and services offered by HyperAI (collectively, the “Services”). It also applies to anyone whom a User authorizes to use the Services. Such a person’s conduct will be treated as the conduct of the authorizing User.
This Policy applies regardless of whether Users access or use the Services through the HyperAI website, APIs, the console, command-line tools, or any other means. All programs, models, data, and content that Users run, deploy, train, use for inference, host, store, or transmit through the Services, as well as all other activities conducted through the Services, must comply with this Policy.
1.2 User Responsibilities
In using the Services, Users must comply with this Policy, the applicable Service Agreement, and all laws and regulations applicable to them and their business activities, including those applicable in the jurisdictions where they are located, use the Services, or process data. By creating an account, placing an order for the Services, or using the Services, Users agree to comply with this Policy and the applicable Service Agreement. Users who do not agree to this Policy must stop using the Services.
Users are responsible for ensuring that their use of the Services, their data, content, models, applications, and related business activities comply with this Policy and all applicable laws and regulations (including those applicable where Users are located, use the Services, or process data) and are covered by all necessary authorizations. Users must not use the Services to assist others, directly or indirectly, in engaging in any conduct prohibited by this Policy. Users shall be responsible for their accounts, instances, programs, models, data, content, and any activities conducted through their accounts.
1.3 Lawful Use
HyperAI encourages Users to use the Services for lawful artificial intelligence research and development, model training, inference, scientific research, software development, data processing, graphics rendering, and other legitimate computing workloads.
Except as expressly prohibited or restricted by this Policy, HyperAI will not consider a User to be engaging in resource abuse solely because the User consumes substantial computing resources, runs workloads for extended periods, or maintains high GPU utilization.
1.4 Relationship to Other Documents
This Policy forms part of the Service Agreement and the applicable service rules and should be read together with the Service Agreement, the Privacy Policy, and any other applicable documents.
If this Policy conflicts with another contractual document, the order of precedence specified in the relevant agreement shall govern, unless otherwise required by mandatory provisions of applicable law.
2. Prohibited Content and Conduct
2.1 Prohibited Content
Users must not use the Services to create, generate, store, host, disseminate, or distribute any of the following content, train models to produce such content, or use the Services to assist others in doing so:
(a) Content involving the sexual exploitation or sexual abuse of minors, including child sexual abuse material and AI-generated or synthetic depictions of child sexual exploitation or abuse;
(b) Intimate images, sexual content, or other material that violates a person's privacy or personal rights, in each case created, generated, disseminated, or made available without the person's consent;
(c) Materially misleading synthetic content created or disseminated for purposes of fraud, malicious impersonation, identity falsification, or other unlawful purposes, including content that impersonates real individuals or organizations, misrepresents its origin, or is manipulated to deceive others;
(d) Content that infringes another party's copyrights, trademarks, patents, trade secrets, or other intellectual property rights, including pirated software, works reproduced or distributed without authorization, and content relating to counterfeit goods;
(e) Content that violates applicable laws, regulations, or regulatory requirements, or that is intended to facilitate, incite, or carry out unlawful activities;
(f) Content intended to threaten, harass, intimidate, incite violence, promote hatred, or cause harm to specific individuals or groups;
(g) Content used for doxxing, unlawfully obtaining or disclosing another person's personal information, stalking or harassment, or otherwise infringing individual rights; and
(h) Other content prohibited by law or that may cause serious harm to the lawful rights and interests of others, public safety, or public order.
Legitimate news reporting, academic research, lawful content analysis, security research, and other activities undertaken for legitimate purposes will not automatically constitute violations merely because they address the foregoing subjects. Such activities must not be used as a pretext for conduct prohibited by this Policy.
2.2 Cryptocurrency Mining, Intensive Hashing, and Abuse of Computing Resources
Users must not use any computing resources provided by HyperAI for cryptocurrency mining. For purposes of this Policy, "cryptocurrency mining" means the use of computing power in competitive computational activities for the purpose of obtaining digital assets, tokens, or related rewards, regardless of the name or technical implementation of the activity, including, without limitation, proof-of-work (PoW) mining and its variants. Prohibited activities include, without limitation:
(a) Mining cryptocurrency using GPUs, CPUs, or other computing devices;
(b) Running mining software, mining-pool clients, mining proxies, or other mining-related services;
(c) Directly or indirectly supporting their own mining activities or those of third parties, including by providing computing resources, computing power for rent, task scheduling, software hosting, or other support through proxies, containers, remote scripts, automated tasks, or other means.
In addition to cryptocurrency mining, Users must not use HyperAI resources for abusive activities whose primary purpose is intensive hashing, including, without limitation:
(d) Brute-force searching for or cracking private keys to cryptocurrency wallets;
(e) Generating or searching for vanity addresses;
(f) Unauthorized password cracking, brute-force attacks, credential stuffing, or other hashing tasks intended to obtain unauthorized access; and
(g) Other computationally intensive hashing tasks that are primarily intended to consume computing resources, lack lawful authorization, or otherwise exhibit clear characteristics of abuse.
This Section does not restrict ordinary AI model training or inference, scientific computing, cryptographic research, graphics rendering, or other lawful computing workloads. HyperAI will not determine that a User has violated this Policy solely because a workload runs for an extended period, maintains high GPU utilization, or imposes a substantial computational load.
2.3 Malware and Unauthorized Access
Users must not use the Services to develop, deploy, distribute, or run malware or other unauthorized software, including, without limitation:
(a) Viruses, worms, Trojan horses, ransomware, spyware, and other malicious code;
(b) Programs designed to steal accounts, passwords, API keys, SSH keys, or other authentication credentials;
(c) Programs designed to access, control, damage, or disrupt another party's systems, devices, networks, or data without authorization;
(d) Phishing websites, malicious downloaders, or other tools used to commit online fraud; and
(e) Other malicious programs that may compromise system security, data integrity, or Users' lawful rights and interests.
Legitimate software development, malware analysis, reverse engineering, and security research will not automatically be considered violations, provided that the activities are expressly authorized and do not interfere with or damage third-party systems or data.
2.4 Network Abuse
Users must not use the Services to carry out unauthorized network attacks or disruptive activities, including, without limitation:
(a) Denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks;
(b) Unauthorized port scanning, exploitation of vulnerabilities, or network probing;
(c) Brute-force attacks, credential stuffing, or unauthorized account access;
(d) Unauthorized attacks against, intrusion into, or damage to third-party websites, servers, networks, or applications; and
(e) Disruption of the normal operation of third-party services through abnormal traffic, malicious requests, or other means.
2.5 Spam, Fraud, and Other Unlawful Activities
Users must not use the Services to engage in or facilitate any of the following:
(a) Sending unsolicited bulk email or text messages, or other unsolicited communications;
(b) Engaging in online scams, phishing, impersonation, or other fraudulent activities;
(c) Disseminating false information for the purpose of deceiving others, obtaining unlawful financial gain, or infringing others' rights;
(d) Unlawfully obtaining, trading in, or misusing personal information;
(e) Organizing or facilitating money laundering, unlawful fundraising, or other illegal activities; and
(f) Other conduct that violates applicable laws or regulations or infringes the lawful rights and interests of others.
2.6 Unauthorized Resale and Transfer of Resources
Unless expressly permitted by HyperAI, Users must not resell, sublet, lend, transfer, or otherwise allow third parties to use their accounts, cloud servers, GPU instances, computing resources, or other infrastructure resources.
This restriction does not apply to applications or services built on top of HyperAI resources and developed and operated by Users, including, without limitation:
(a) Providing model-based API services;
(b) Providing hosted model inference services;
(c) Developing and operating software-as-a-service (SaaS) products; and
(d) Providing lawful software applications, AI tools, or other end-user services.
Users providing such higher-layer services must still comply with this Policy and applicable laws and regulations.
2.7 Circumvention of Restrictions and Account Abuse
Users must not circumvent HyperAI’s service limitations, security measures, or administrative rules through any of the following:
(a) Registering for or using an account under a false identity or with fabricated or inaccurate information, including by using temporary, disposable, or virtual email addresses, virtual phone numbers, or other contact information that cannot be used to reliably contact the User on an ongoing basis;
(b) Using multiple accounts to circumvent account restrictions, resource quotas, risk controls, or account bans;
(c) Using proxies, scripts, automation tools, or other technical means to circumvent platform access restrictions;
(d) Using another person’s account without authorization, sharing account credentials, or buying, selling, or lending accounts;
(e) Using accounts, promotional benefits, or other platform resources for fraud, abusive arbitrage, or other abusive purposes, including claiming new-user offers, trial credits, complimentary resources, or other one-time benefits multiple times through multiple accounts; and
(f) Other conduct that HyperAI determines constitutes circumvention of its platform rules or account abuse.
Enterprise accounts, team accounts, subaccounts, and other legitimate organizational account-management arrangements approved by HyperAI do not constitute prohibited account abuse under this Section.
2.8 Cloud Infrastructure Security and Tenant Isolation
Users must not engage in conduct that may compromise the security of HyperAI’s cloud infrastructure, host machines, virtualization environments, shared networks, or other tenants, including, without limitation:
(a) Accessing host machines, underlying management systems, or other tenants’ instances without authorization;
(b) Attempting to bypass or breach isolation mechanisms between containers, virtual machines, or other computing environments;
(c) Accessing, scanning, modifying, or interfering with other Users’ data or resources without authorization;
(d) Exploiting platform vulnerabilities to obtain permissions or resources beyond the scope of authorization; and
(e) Engaging in conduct that may affect the stability, availability, or security of shared infrastructure.
Users who discover vulnerabilities, anomalies, or security incidents that may affect the security of the HyperAI platform or other Users must promptly report them to HyperAI and must not exploit such vulnerabilities, anomalies, or incidents to carry out unauthorized activities.
2.9 Prohibited Uses of AI Models and Related Data
Users must not use the Services to train, deploy, operate, or provide AI models or related applications specifically designed to facilitate unlawful activities, infringe the lawful rights and interests of others, or create significant safety or security risks.
Users must ensure that data used for model training, fine-tuning, evaluation, inference, and other AI tasks has a lawful source and all necessary permissions for use. Users must not use the Services to process or disseminate data whose use is prohibited by law.
This Section does not restrict lawful general-purpose AI research and development, model training, model evaluation, academic or scientific research, or authorized security research. Such activities will not automatically constitute violations solely because the models are highly capable, have general-purpose applications, or involve sensitive technical subjects.
2.10 Sanctions and Export Controls
Users must not use the Services for activities that violate applicable economic sanctions, export controls, trade restrictions, or related laws or regulations, or circumvent applicable restrictions through false identities, transshipment, third-party accounts, or other arrangements.
Users are responsible for verifying that their identity, location, business activities, end users, end uses, and relevant technology, software, and data comply with applicable sanctions and export-control requirements.
If HyperAI reasonably determines, on the basis of applicable law, regulatory requirements, or compliance risks, that continuing to provide the Services may constitute a violation, HyperAI may refuse to provide, restrict, suspend, or terminate the relevant Services.
2.11 Use of AI Agents and Automation Features
When using AI Agents, automated execution tools, third-party connectors, or other automation features provided or supported by HyperAI, Users must comply with the following requirements:
(a) Compliance with use restrictions. Users must not use AI Agents or automation features to engage in any conduct expressly prohibited by this Policy, or use AI Agents to indirectly engage in conduct that Users are prohibited from undertaking directly.
(b) No unauthorized actions. Users must not use AI Agents to access, scrape, modify, delete, control, or interfere with third-party websites, systems, accounts, devices, or data without authorization, or to bypass authentication, access controls, technical restrictions, or other security measures imposed by third parties.
(c) Prohibition on automation abuse. Users must not use AI Agents to register accounts in bulk, send spam, engage in malicious scraping, abuse API endpoints, generate artificial traffic, manipulate engagement metrics, disrupt third-party services, or engage in similar activities. Users must not configure automated tasks without reasonable termination conditions if those tasks may result in sustained, abnormal consumption of computing or other resources.
(d) Permissions and credential management. Users must ensure that the access authorizations required for AI Agents to perform tasks are legitimate, lawful, and valid, and must appropriately manage AI Agent permissions, execution targets, API keys, SSH keys, and other authentication credentials. Users must safeguard credentials they configure or provide against unauthorized access or use. HyperAI remains responsible for fulfilling its security obligations under applicable law and the relevant agreements with respect to credentials stored or processed on the HyperAI platform.
(e) Responsibility for agent operations. Users are responsible for the configuration, instructions, scope of authorization, execution targets, and results of their AI Agents. Users shall bear responsibility in accordance with applicable law for data loss, damage to computing environments, interruption of training, resource consumption, or other losses caused by their configurations, instructions, authorizations, or code running in containers, instances, or development environments under their control. Users must implement necessary human review, confirmation, or oversight mechanisms for actions that may have significant consequences, including deleting data, modifying critical configurations, or executing transactions with external parties. Nothing in this Section excludes or limits any liability of HyperAI that cannot lawfully be excluded or limited.
(f) Platform security controls. HyperAI may reasonably establish or adjust tool-access permissions, concurrency limits, execution time limits, and other automation restrictions based on an AI Agent's functionality, scope of permissions, execution context, and associated risks. For anomalous or high-risk operations that may endanger the platform, Users, or third parties, HyperAI may suspend, restrict, or terminate the relevant AI Agent tasks, or activate circuit-breaker mechanisms.
(g) Restrictions on high-risk applications. Users must not use AI Agents in high-risk settings where qualified professionals must retain responsibility for final decisions unless they have lawful authorization and have implemented appropriate safety controls. Such settings include clinical diagnosis and treatment decisions, autonomous driving, aviation operations, the operation of nuclear power facilities or other critical infrastructure, the development or control of weapons systems or hazardous substances, and law-enforcement or judicial decision-making. Where research, development, or ancillary activities in these areas are permitted by law, Users must ensure that they have the necessary qualifications and authorizations and maintain appropriate human oversight and risk controls. AI Agent outputs must not be used as final decisions without human review.
(h) No circumvention of security measures. Users must not use prompt injection, jailbreak techniques, forged system prompts, or other methods to cause AI Agents to bypass HyperAI's security policies, access controls, or execution limits, or to obtain information without authorization. Users must not bypass, disable, or tamper with human-approval requirements, resource-consumption limits, circuit breakers, or other security controls. Users must not, without authorization, reverse engineer, extract, or obtain HyperAI's system prompts, internal tool-orchestration logic, or other nonpublic technical information. This restriction does not apply to security testing or research expressly authorized by HyperAI.
(i) Enforcement. If a User violates this Section, HyperAI may suspend or terminate the relevant AI Agent tasks, revoke tool or third-party connector permissions, restrict relevant features, or take other measures under this Policy and the Service Agreement, depending on the nature and risk of the violation. HyperAI may use system operation logs, task records, and relevant technical information as reference materials when investigating, verifying, and addressing violations. Users may request a review of an enforcement decision through the channels specified in this Policy.
3. Uses Requiring Authorization or Subject to Special Restrictions
3.1 General Requirements
Users who conduct business activities through the Services that require licenses, professional qualifications, regulatory filings, or other approvals under applicable law must obtain and maintain all required authorizations and ensure that they remain valid throughout their use of the Services.
The industries and activities identified in this Section are not prohibited in all circumstances. Users may use the Services for activities permitted by law and consistent with HyperAI’s service capabilities and compliance requirements, provided that they have obtained the necessary authorizations and satisfied the applicable conditions.
HyperAI may reasonably review, restrict, or manage particular use cases based on Users’ actual business activities, relevant licenses and qualifications, end users, end uses, and safety or security risks.
Users must not mischaracterize regulated or restricted activities as software development, model training, data processing, or other ordinary technical services in order to evade applicable laws, regulations, or restrictions under this Policy.
3.2 Weapons and Related Products
Users must not use the Services to develop, train, deploy, or operate models, software, systems, or automation tools for unlawful weapons-related activities, or use the Services to support the research, development, design, manufacture, sale, or distribution of weapons, firearms, ammunition, or related products prohibited by applicable law.
For weapons-related technical research, simulation, modeling, or other uses that are lawful but present heightened safety, regulatory, or export-control risks, HyperAI may require Users to submit descriptions of their activities, evidence of lawful authorization, licenses, or other necessary documents. HyperAI may then decide, based on its review, whether to provide or continue providing the Services.
3.3 Controlled Substances and Pharmaceuticals
Users must not use the Services to develop, deploy, host, or operate software, websites, applications, platforms, or related services for the production, sale, distribution, or trading of illegal drugs, controlled substances, or unlicensed pharmaceuticals, or otherwise use the Services to directly or indirectly support those unlawful activities.
Lawful pharmaceutical research and development, molecular simulation, medical AI, and other legitimate research or commercial activities will not automatically be treated as violations merely because they involve pharmaceuticals or controlled substances.
3.4 Regulated Goods and Services
Users must not use the Services to develop, host, or operate marketplaces or related applications that sell regulated goods or services in violation of applicable laws or regulations.
Such regulated goods or services include, without limitation, tobacco products, electronic cigarettes, vaping products, and other goods or services subject to legal restrictions relating to sales, advertising, age, geographic location, or business licensing.
The lawful and compliant sale of such goods or services is not, in itself, prohibited by this Section. Users must not use the Services to evade applicable licensing, identity-verification, age-verification, geographic, or other regulatory requirements.
3.5 Counterfeit Goods and Intellectual Property Infringement
Users must not use the Services to develop, deploy, host, or operate applications, websites, platforms, or services for selling, promoting, or distributing counterfeit goods, pirated software, infringing works, or other materials that violate intellectual property rights or the lawful rights of third parties. Users must not use the Services to store, process, or disseminate such content when they know it is unauthorized.
3.6 Financial and Other Regulated Activities
Users must not use the Services to develop, deploy, host, or operate software, platforms, or automated systems for fraud, unlawful fundraising, money laundering, unlicensed financial or investment activities, or other unlawful financial conduct. Users engaged in activities requiring financial, payment, investment, insurance, or other regulatory licenses must obtain and maintain all necessary licenses, qualifications, and authorizations.
3.7 Review and Restrictions for High-Risk Uses
For use cases presenting heightened legal, safety, security, regulatory, or commercial risks, HyperAI may require Users to provide a description of their business activities, an end-use statement, licenses, proof of authorization, and other reasonably necessary documentation.
If HyperAI reasonably determines, based on information provided by a User, the User’s use of the Services, or other reasonable grounds, that a particular use may violate applicable laws or regulations, this Policy, or platform security requirements, HyperAI may decline to provide the Services, restrict relevant features, require corrective action, or suspend or terminate the relevant Services.
3.8 Compliance with Third-Party Payment Provider Requirements
Users must not use the Services to engage in types of business prohibited or restricted by Stripe, the third-party payment service provider used by HyperAI. These may include, without limitation, cryptocurrency mining, gambling, pornography, illegal drugs, and unlicensed financial services. The applicable prohibited and restricted business categories are those published by the relevant payment service provider, as amended from time to time.
HyperAI may assess whether a User engages in any such business based on the User’s use of the Services, payment providers’ risk-control feedback, descriptions of the User’s business, and other reasonable grounds. Users must cooperate by providing necessary business information or supporting documents. If a payment provider updates its list of prohibited or restricted business categories, this Section will automatically apply to the updated list.
4. Monitoring, Enforcement, and Violations
4.1 Security Monitoring and Compliance Review
To safeguard the security, stability, and lawful operation of the Services, HyperAI may conduct necessary monitoring, logging, and security assessments of Service usage, in accordance with the provisions on security review and abuse detection in the Service Agreement and to the extent permitted by applicable law.
4.2 Restrictions, Suspension, and Termination
If HyperAI determines, following a review, that a User has violated this Policy, the Service Agreement, or applicable law, HyperAI may take one or more measures concerning the relevant account, taking into account the nature, circumstances, and risks of the violation. Such measures may include issuing warnings, restricting features, suspending or terminating the Services, suspending or banning an account, restricting account access, or removing or blocking relevant content. If an urgent security risk arises or serious unlawful conduct is suspected, HyperAI may impose temporary restrictions, suspensions, or isolation measures before completing its review.
Where an account is banned as a result of risk-control measures, HyperAI will notify the User at the email address registered to the account after imposing the ban. Users may contest a ban by contacting support@hyper.ai.
HyperAI will respond within a reasonable period, typically within 48 hours. If HyperAI confirms that an account was banned in error, it will lift the ban, restore the relevant Services, and address the related charges in accordance with the applicable Service Agreement and billing rules.
4.3 Fees and Refunds
If a User's account is banned or the Services are terminated due to the User's violation of this Policy or the applicable Service Agreement, HyperAI shall have the right, based on the nature of the violation and the applicable Service Agreement, to refuse to refund fees already paid by the User, any remaining prepaid balance in the User's account, and any unused computing resources, including but not limited to purchased but unused storage resources, daily, weekly, or monthly resource packages, and the remaining term of membership benefits, except as otherwise required by mandatory provisions of applicable law.
With respect to a User's engagement in business activities prohibited or restricted by Stripe, HyperAI specifically advises that such activities may result in Stripe refusing to process related transactions, freezing or withholding funds, or imposing other risk-control measures on HyperAI. Accordingly, HyperAI shall have the right, pursuant to this Policy and the applicable Service Agreement, to take appropriate measures with respect to accounts involved in such activities, including refusing to refund relevant fees, remaining balances, or unused resources. The scope of prohibited or restricted business activities shall be determined in accordance with the rules and requirements published or updated by Stripe from time to time.
If, as a result of a User's violation of this Policy or the applicable Service Agreement, or the User's engagement in the aforementioned business activities prohibited or restricted by Stripe, Stripe imposes measures on HyperAI, including freezing or withholding funds, imposing fines, restricting accounts, terminating payment services, or taking other risk-control measures, and such measures cause losses to HyperAI, the User shall be liable for the corresponding losses in accordance with applicable law, and HyperAI shall have the right to seek recovery from the User in accordance with applicable law.
4.4 Legal Compliance and Cooperation with Authorities
To the extent permitted or required by applicable law, HyperAI may report unlawful activities or security incidents to competent authorities and cooperate with law-enforcement, judicial, or regulatory investigations, including by providing relevant information as required by law.
HyperAI will not determine that a User has engaged in unlawful conduct solely on the basis of unverified third-party allegations. However, HyperAI may first implement necessary risk-control measures where reasonable security risks exist or where required by law.
4.5 Repeated or Serious Violations
Users who repeatedly violate this Policy or commit serious violations may be subject to extended suspensions, termination of the Services, or permanent bans from using the Services. HyperAI will determine the appropriate measures based on the nature and risks of the violation and applicable law.
4.6 Handling of Data and Resources Following Service Restrictions
When restricting, suspending, or terminating the Services, HyperAI may, as appropriate in the circumstances, isolate, suspend, restrict access to, delete, or destroy relevant instances, containers, storage, snapshots, network access, and other resources.
Where Services are suspended or terminated due to serious violations, security incidents, malicious attacks, or other urgent risks, HyperAI may immediately isolate relevant instances, restrict access to data, or take other emergency measures to the extent necessary to prevent further harm.
For accounts that are permanently banned or have their Services terminated due to violations of this Policy, HyperAI does not provide data export, migration, or recovery services. Users are responsible for regularly backing up important data and taking appropriate steps to protect their data if an account or Service issue arises.
HyperAI is not obligated to retain instances, storage, snapshots, or other data associated with terminated Services indefinitely and may delete, isolate, or destroy such data in accordance with applicable law, relevant agreements, and the platform’s data-management rules.
Nothing in this Section excludes any mandatory obligations of HyperAI concerning data protection, data retention, or other matters under applicable law or other binding contractual documents.
5. Reporting Violations
5.1 Reporting Channel
Users who become aware that someone may be using the Services to violate this Policy may report the suspected violation to HyperAI at support@hyper.ai.
Reports should include, to the extent possible, information about the relevant account or Service, a description of the suspected violation, the time of the incident, and any other materials that may assist verification.
5.2 Assessment and Investigation of Reports
HyperAI will reasonably assess and investigate suspected violations based on the information and materials available. Where a report lacks sufficient information or supporting evidence, HyperAI may request additional materials from the reporting party.
Reporting parties must ensure that the information they submit is true and lawful. They must not maliciously fabricate facts, falsify evidence, or misuse the reporting process to harass others.
5.3 Scope of Reports and Protection of Information
This reporting mechanism covers only violations that are publicly visible or otherwise externally observable. Reports must be based on information lawfully observed, received, or obtained. Reporting parties must not access other Users' containers, instances, storage, accounts, or internal data without authorization to gather evidence.
Submitting a report does not grant the reporting party or any third party any right to access other Users' containers, instances, storage, or data, or HyperAI's internal information.
HyperAI will process personal information and other relevant data involved in reports in accordance with applicable law and the Privacy Policy.
5.4 Outcomes and Review
Based on its investigation, HyperAI may take the enforcement measures provided for in this Policy. Users may submit feedback regarding decisions affecting their own accounts or Services by contacting support@hyper.ai. HyperAI will respond within a reasonable period, typically within 48 hours.
HyperAI will assess each matter in light of the circumstances, available evidence, and applicable rules, but does not guarantee that every report will result in account restrictions or any other particular enforcement action.
6. Policy Amendments and Effective Date
6.1 Policy Updates
HyperAI may amend or update this Policy as reasonably necessary to reflect applicable laws and regulations, regulatory requirements, platform features, security policies, business developments, or other legitimate needs.
6.2 Notice of Updates
HyperAI will publish the updated Policy on its official website or relevant Service pages and indicate the date of the update. HyperAI may also notify Users through their registered email addresses or by other reasonable means.
6.3 Application of Updates
The updated Policy takes effect on the update date specified therein. Continued use of the Services after publication of an update constitutes acceptance of the updated Policy. Users who disagree with the updated Policy must stop using the relevant Services.
7. Contact Information and Miscellaneous Provisions
7.1 Contact Information
For questions about this Policy, reports of violations, or feedback, Users may contact HyperAI at support@hyper.ai.
Other contact details and service support channels are as published on the HyperAI official website or relevant Service pages.
7.2 Application of Related Documents
This Policy should be read together with the Service Agreement, Privacy Policy, and other applicable service rules. Any matter not expressly addressed in this Policy is governed by the relevant contractual documents and applicable laws and regulations.
7.3 Mandatory Provisions of Law
Nothing in this Policy shall be construed to exclude, limit, or waive any User rights, HyperAI obligations, or liabilities of either party that may not lawfully be excluded or limited under mandatory provisions of applicable law.
7.4 Governing Law and Dispute Resolution
The governing law, dispute-resolution procedures, and order of precedence among relevant documents shall be as specified in the Service Agreement, subject to any overriding mandatory provisions of applicable law.